We Manage Your IT - You Manage Your Business

Network up-time is critical

Scalable Portfolio of Managed Services Enabling Business Continuity, Disaster Recovery & Operational Efficiency

In today's competitive business environment, network up-time is critical. Downtime negatively affects productivity and is costly. IT support resources can be expensive, and often times, it is difficult to find the right expertise for your specific environment. Let us remove this burden, so you can focus on your core business.

JDK Professional Services, as your Trusted Advisor, provides complete Managed Services that can be tailored to your specific business needs. We can partner with you to consult on strategic IT initiatives, as well as support your day to day business needs. We identify and resolve problems, implement solutions and provide on-going service to achieve your objectives and business goals.

Save time and money with a variety of outsourced IT solutions.


What Managed IT Services Does JDK Professional Services Provide?

  • Unlimited Offsite & Onsite PC/MAC Support
  • Unlimited IT Consulting
  • Live 24x7 End-user Help Desk
  • Certified Engineers
  • Proactive System Monitoring & Alerts
  • Security and Patch Management
  • Hardware Audit and Inventory
  • VOIP Phone Services
  • Microsoft Windows Server trouble-shooting
  • Network Services/Troubleshooting
  • Network Firewall/Switch Installation
  • Data Backup & Disaster Recovery
  • Antimalware & Antivirus
  • Priority Emergency Response
  • IT Projects
  • Exchange 2000- 2010 new implementations and migrations
  • Server virtualizations and consolidations
  • Active Directory design and migrations
  • Network Risk Mitigation and Documentation
  • Email Virus and Spam Protection

  • How Can JDK Professional Services Managed IT Services Save You Money?

    We have the expertise and cutting edge tools to manage your IT department professionally and at a lower cost so that you can focus on your business. With Managed IT Services, you get better support, increased reliability and more productivity from your employees:

    • Proactive Support at a Fixed Monthly Cost, Customizable to Fit Your Budget & Needs
    • No Disruption of Day to Day Business
    • Around the Clock Threat Monitoring and Protection
    • Best Practices Consulting Services & Strategic Planning to Ensure Support for all Current & Future Growth Needs
    • Dedicated IT Consultants
    • Complete Monitoring of Mission Critical Applications
    • Around the clock threat monitoring and protection
    • 24x7 ServiceDesk with Detailed Ticket Tracking & History
    • Backup/Patch/Firmware Management
    • Security/Vulnerability Assessments
    • No Disruption to Day-to-day Business
    • Hosted Email, Document Management, SPAM, Anti-Virus, Anti-Malware Support
    • Minimized Downtime with Pro-active, 24x7x365, Remote Monitoring and Maintenance of Workstations, Servers and Network Devices
    • Onsite or Remotely Managed Data Protection and Storage Services
    • Hosted or onsite VoIP PBX Phone Systems & Services
    • Emergency, On Site and Remote Support

Backup and Disaster Recovery Solutions

High Performance, Highly Available Business Continuity Solutions

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Disasters can be catastrophic without the proper planning. Ensure the continued operation of, and immediate recovery of your business critical data - your most valued asset.

We specialize in affordable and comprehensive backup and disaster recovery solutions. Offsite co-located backup plans are available, and provide additional peace of mind. Our cloud backup solution offers the highest security, speed and stability standards.

  • Ensure that your business critical information is protected, managed and available on demand
  • Off-site, cloud data storage and protection - easily transitions into a private cloud
  • Continuous Data Mirroring from physical/virtual machines (can be virtualized in a matter of minutes).
  • Uses solid state disks - no moving parts to break-down
  • Reliability - Storage based on "BitSpread" technology - Spreads information across multiple disks over multiple cloud servers.
  • Advanced recovery technology is 1,000 times more reliable than traditional RAID 5 technology.

How to Request Support

  • Login to https://support.jdkpro.com using your email address and the password to the portal. (If you have forgotten your username or password, please e-mail help@jdkpro.com)
  • Right click on the JDKPRO Logo image icon in the system tray (bottom right on your computer screen) and select "New Service Request"
  • Email help@jdkpro.com with Company name, your name, contact phone number, and all the details of the issue in the body of the email and a meaningful summary description in the subject line.
  • For afterhours emergencies call 404-829-4708 and leave a message, all available engineers are paged with this message.

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Contact

To find out how we can assist you, please contact us:

support@jdkpro.com

(404)829-4708